Customer Support

Here is how PhoenixSerenity takes shipping customer service to the next level:

A live representative is always available: In most cases an automated customer service system just doesn’t cut it. That’s why PhoenixSerenity offers a live representative at the end of the phone for our customers – even after hours and on weekends.

We do not stop until there is a positive resolution for our customers: We do not close a file until every possible step has been taken. We will call the customer, the carrier, the receiver and any other party that is involved until we have a positive resolution. Example: On several occasions when a customer’s package was at the depot, but could not go out for delivery, we have arranged for a private taxi or trucking company to go to the depot, pick up the package and deliver it.

Constant communication with our customer: We notify the customer when we are working on something for them, when there is progress and when it is completed.

Knowledge of industry: Between all of us at PhoenixSerenity we have incredible knowledge of the transport industry, we always help each other out, share information or contacts in order to provide a positive experience for our customers

We answer every question, no matter how big or small: Many customers comment that they are never made to feel stupid no matter what they ask, or how often they ask it.

We provide a personal service: We get to know our customers, what they want or need and provide an individualized service to meet their needs>

How It Works

PhoenixSerenity also provides integrated network of road, rail and sea transport resources which stretches across the globe.